Privacy Policy
1. About This Policy
We appreciate your interest in our services and your visit to this website. Your privacy is crucial to us and we want to ensure you feel comfortable with how we use and share your personal information.
This policy sets out how the Incubeta Group handles your data. This policy will provide you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We aim to collect only the personal data we need, and we process it for the purposes described in this notice.
Please read the following policy carefully as it explains how we handle your personal data when you visit www.incubeta.com (“Site”) or otherwise deal with us. Our website address is: https://incubeta.com.
2. Who We Are
Incubeta Group is made up of various companies, for a full list please see section 12. Whenever you contact any of these companies, the ‘controller’ of your personal data will be the company in our group interacting with you. References in this policy to “we”, “our” and “us” refers to the particular company that is the controller of your personal data as per section 12.
Incubeta Group operates in a number of countries, and this policy is intended to apply on a group wide basis. Where local data protection law gives you additional or different rights, these are set out in Section 11 (Additional Terms for Certain Regions).
3. Our Role as a Processor
In some cases, Incubeta Group companies do not act as the controller of your personal data described elsewhere in this notice, but instead act as a processor on behalf of our clients.
This means that when we deliver services to our clients, we may handle personal data belonging to our clients’ own customers, employees or contacts, strictly in accordance with that client’s instructions and the terms of our contract with them. In that role, Incubeta is not the controller of the information and is not the appropriate contact for exercising data subject rights.
If you believe your personal data has been provided to us by one of our clients and you have a question or a request about that data, please contact the relevant client directly, as they remain responsible for it.
4. Personal Information That is Collected
Information you give us
This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to receive marketing information from us and when you report a problem with our Site. The information you give us may include your name, company name, address, job title, e-mail address and phone number.
Information we collect about you
When you visit our Site, we will automatically collect the following information:
- Technical information which includes the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the URL, clickstream to, through and from our Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Our user data is accessible only by cleared staff members who have entered into and are bound by a confidentiality and nondisclosure agreement.
5. What Do We Use This Information For?
We take your privacy very seriously and only share your data as described in this notice or where required by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. We use Site visitor personal data for the following purposes:
- Site visitor contact information is used to send information about us to prospective clients and interested parties, and to get in touch with them when necessary.
- Site visitors who have subscribed to the Incubeta mailing list are emailed periodically with information strictly relevant to Incubeta and its activities.
- We use Site visitors’ unique network addresses (IP Address) to help diagnose problems with our servers and to administer our website.
- Refer to our separate Cookie Policy (https://incubeta.com/cookie-policy/) to understand why we collect cookies and what we use cookie data for.
Lawful basis for processing
Where the law requires it, we rely on the following legal bases to use your personal information:
- Enquiries and business contacts: our legitimate interests in operating and growing our business, or taking steps at your request before entering into a contract with you.
- Marketing communications: your consent where the law requires it, or otherwise our legitimate interests in promoting our services to business contacts. You can opt out at any time.
- Administering, securing and improving our Site: our legitimate interests in running a secure and effective website.
- Cookies and similar technologies that are not strictly necessary: your consent, as explained in our Cookie Policy (https://incubeta.com/cookie-policy/).
- Legal obligations and legal claims: compliance with our legal obligations, or our legitimate interests in establishing, exercising or defending legal claims.
Where we rely on legitimate interests, you can ask us for more information about how we have balanced those interests against your rights. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing before you withdrew it.
6. Your Rights
Depending on where you are located, you may have additional or different rights to those described below, in line with the data protection law that applies to you locally.
The rights described below apply where Incubeta is acting as a controller of your personal information, meaning where we determine how and why your information is processed. This is the case, for example, when you contact us through our website, sign up to our marketing, or otherwise deal with us directly. Where Incubeta is the controller, you can exercise your rights by contacting us using the details in this notice, and we will respond in accordance with applicable data protection law.
In some cases, however, Incubeta acts as a processor on behalf of our clients, meaning we process personal information only on their instructions and for their purposes, rather than deciding how and why it is used ourselves. Where we act as a processor, the client is the controller of your personal information and is responsible for responding to requests to exercise your rights. If you believe your personal information has been provided to us by one of our clients and you wish to exercise your rights in relation to that information, please contact the relevant client directly, as they remain responsible for it. If you are unsure, or if you contact us in error, we will help point you in the right direction where we are able to.
Some of the rights you may have are mentioned below:
Right to be informed: You have the right to be informed about how we manage your data.
Right of access: You have the right to access any personal information that Incubeta processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
Right to rectification: If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
Right to erasure and right to restrict processing: You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws.
Right to object: You have the right to object to processing based on our legitimate interests, and an absolute right to object to direct marketing. Where we rely on your consent, you can withdraw it at any time by contacting us using the details at the end of this policy.
Right to data portability and rights in relation to automated decision making: You have the right to data portability of your information and the right not to be subject to a decision based solely on automated processing which produces legal or similarly significant effects on you. We do not make decisions of this kind through our Site.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. For any request please contact us through email to the information provided in section 14. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time by clicking the unsubscribe option provided in the communication sent to you.
You also have the right to complain to the data protection authority where you live or work. In the UK, this is the Information Commissioner’s Office (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first.
7. Sharing and Disclosing Your Personal Information
We only share or disclose your personal information for the purposes specified in this notice, with your consent, or where there is a legal requirement.
We use third parties to provide services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and are contractually required to comply with data protection laws and appropriate confidentiality and security measures.
As Incubeta Group operates through a number of companies located in different countries (see section 12 for the full list), your personal information may be shared between Incubeta Group companies for legitimate business purposes, such as group reporting, shared IT systems and infrastructure, and coordinated delivery of services.
Where personal data is transferred between Incubeta Group companies, or to third parties, located outside of the country in which it was originally collected, we put appropriate safeguards in place, such as standard contractual clauses or other measures recognised under applicable data protection law, so that your information continues to receive an appropriate level of protection.
We may share your personal information with:
- Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you;
- Any member of the Incubeta Group as described in section 12;
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and
- Analytics and search engine providers that assist us in the improvement and optimization of our Site.
- Ticketing partners that assist us with support requests.
- Cloud providers.
- A buyer or other party (and their advisors) in connection with any actual or proposed merger, acquisition, reorganisation, or sale or transfer of our business asset.
8. How Long We Keep Your Data
We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
We keep your data for as long as we have a continuing business relationship with you or you have indicated that you wish to receive marketing materials from us. We will review the data we hold every 6 months to ensure it is accurate and up to date.
If you have not engaged with our marketing communications for 2 years, we will remove your details from our marketing lists.
9. Where Your Data is Stored and Data Security
Your data is stored on secure servers operated by us and Google and will be managed using robust security measures. Your data may also be stored by trusted third parties exclusively for the purposes you have provided the data to us.
In addition, personal data might be transferred by us or our trusted third-party data processors to countries outside of the one in which it was originally collected, including outside of the EU. Where this happens, we put in place the safeguards described in the Sharing and Disclosing Your Personal Information section above, such as the EU standard contractual clauses or the UK International Data Transfer Agreement or Addendum.
10. Third Party Sites
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
11. Additional Terms for Certain Regions
Incubeta Group operates and offers its services in a number of countries. In each of these, we comply with the data protection laws that apply locally, and the rights available to you and the authority responsible for overseeing those rights may differ depending on where you are located.
Where local law gives you additional or different rights to those described elsewhere in this notice, those local rights will apply. If you would like to understand the specific law and the supervisory authority that applies to you, or to exercise your rights, please contact us using the details in section 12.
Australia (Privacy Act 1988)
If you are located in Australia, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your personal information may be disclosed to overseas recipients, including other Incubeta group companies in the countries listed in section 12 and service providers in the United States and the European Union. If you have a complaint, please contact us first at ukdpo@incubeta.com. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (www.oaic.gov.au).
Singapore (PDPA)
If you are located in Singapore, we process your personal data in accordance with the Personal Data Protection Act 2012. You have the right to request access to and correction of your personal data and to withdraw any consent you have given, by contacting us at ukdpo@incubeta.com. If you are not satisfied with our response, you may contact the Personal Data Protection Commission (www.pdpc.gov.sg).
Malaysia (PDPA)
If you are located in Malaysia, we process your personal data in accordance with the Personal Data Protection Act 2010, as amended. You have the right to access and correct your personal data, to withdraw consent, to ask us to stop processing for direct marketing purposes, and, where applicable, to request that your personal data is transmitted to another organisation. Please contact us at ukdpo@incubeta.com. You may also lodge a complaint with the Personal Data Protection Commissioner. This notice is available in Bahasa Malaysia on request.
South Africa (POPIA)
If you are located in South Africa, we process your personal information in accordance with the Protection of Personal Information Act, 2013. You have the right to access and correct your personal information, to object to its processing, including for direct marketing, and to ask us to delete it where we are no longer authorised to keep it. We only send you electronic direct marketing where POPIA allows it. Please contact us at ukdpo@incubeta.com. You may also lodge a complaint with the Information Regulator (www.inforegulator.org.za).
Kingdom of Saudi Arabia (PDPL)
If you are located in the Kingdom of Saudi Arabia, we process your personal data in accordance with the Personal Data Protection Law and its Implementing Regulations, and we transfer personal data outside the Kingdom only as permitted by them. You have the right to be informed, to access and obtain a copy of your personal data, to request its correction, completion or update, and to request its destruction where it is no longer needed. Please contact us at ukdpo@incubeta.com. You may also lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).
United Arab Emirates (PDPL)
If you are located in the United Arab Emirates, outside free zones that have their own data protection laws (such as the DIFC and ADGM), we process your personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Subject to that law, you have the right to obtain information about and access to your personal data, to request its correction or erasure, to restrict or stop its processing in certain circumstances, and to object to direct marketing. Please contact us at ukdpo@incubeta.com.
Mexico (LFPDPPP)
If you are located in Mexico, we process your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties. You may exercise your rights of access, rectification, cancellation and opposition (ARCO rights), and revoke your consent, by contacting us at ukdpo@incubeta.com. A Spanish-language version of this notice is available on request.
Dominican Republic (Law 172-13)
If you are located in the Dominican Republic, we process your personal data in accordance with Law No. 172-13 on the Comprehensive Protection of Personal Data. Subject to that law, you have the right to access, rectify, update and request the deletion of your personal data, by contacting us at ukdpo@incubeta.com. A Spanish-language version of this notice is available on request.
Switzerland (FADP)
If you are located in Switzerland, we process your personal data in accordance with the Federal Act on Data Protection. Your personal data may be disclosed to Incubeta group companies in the countries listed in section 12 and to service providers in the European Economic Area, the United Kingdom and the United States. Where a country is not recognised by the Swiss Federal Council as providing adequate protection, we rely on safeguards such as standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC) or, for certified US recipients, the Swiss-U.S. Data Privacy Framework. You may lodge a complaint with the FDPIC.
European Union and European Economic Area (GDPR)
If you are located in a member state of the EU or EEA, we process your personal data in accordance with the GDPR and local data protection laws. You may lodge a complaint with the data protection authority in the country where you live or work.
California (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended (the "CCPA"), gives you additional rights. This section supplements the rest of this notice.
In the last 12 months we have collected the following categories of personal information: identifiers (such as your name, email address, phone number, IP address and online identifiers); professional information (such as your company and job title); internet or other electronic network activity (such as your browsing and interactions with our Site); and approximate location derived from your IP address. We collect this information from you directly, from your device when you use our Site, and from our service providers, for the purposes described in section 5. We disclose it to the categories of recipients described in section 7.
We do not sell personal information for money. We may "share" identifiers and internet activity information with advertising partners for cross-context behavioural advertising through cookies and similar technologies on our Site. You can opt out of this sharing at any time through the cookie settings on our Site or by contacting us, and we treat a Global Privacy Control signal from your browser as a valid request to opt out. We do not knowingly sell or share the personal information of anyone under 16. We do not use or disclose sensitive personal information other than for purposes permitted by the CCPA.
You have the right to know what personal information we have collected about you and how we use and disclose it, to access it, to have it corrected or deleted, to opt out of its sale or sharing, and to limit our use of sensitive personal information. We will not discriminate against you for exercising any of these rights. You, or an authorised agent acting for you, can exercise them by contacting us at ukdpo@incubeta.com. We will need to verify your identity before responding.
We keep each category of personal information for as long as described in section 8.
12. Group of Companies and Contact Details
| Legal Name | Location | |
|---|---|---|
| Admazing AG | Switzerland | ukdpo@incubeta.com |
| Datisan Pty Ltd | Australia | ukdpo@incubeta.com |
| DQ&A GmbH | Germany | ukdpo@incubeta.com |
| ICE Bidco Limited | United Kingdom | ukdpo@incubeta.com |
| INC OPS DR SRL | Dominican Republic | ukdpo@incubeta.com |
| Incubeta Arabia Limited LLC | KSA | ukdpo@incubeta.com |
| Incubeta Australia Pty Ltd | Australia | ukdpo@incubeta.com |
| Incubeta Digital Advertising LLC | UAE | ukdpo@incubeta.com |
| Incubeta MENA FZ-LLC | UAE | ukdpo@incubeta.com |
| Incubeta Germany GmbH | Germany | ukdpo@incubeta.com |
| Incubeta Group NL B.V. | Netherlands | ukdpo@incubeta.com |
| Incubeta Italy Srl | Italy | ukdpo@incubeta.com |
| Incubeta Mexico S.A. De C.V. | Mexico | ukdpo@incubeta.com |
| Incubeta Netherlands B.V. | Netherlands | ukdpo@incubeta.com |
| Incubeta Nordic ApS | Denmark | ukdpo@incubeta.com |
| Incubeta Ops Corporate | Dominican Republic | ukdpo@incubeta.com |
| Incubeta Portugal Unipessoal LDA | Portugal | ukdpo@incubeta.com |
| Incubeta SA Operations Pty Ltd | South Africa | ukdpo@incubeta.com |
| Incubeta South Africa Pty Ltd | South Africa | ukdpo@incubeta.com |
| Incubeta South East Asia Pte Ltd | Singapore | ukdpo@incubeta.com |
| Incubeta Spain SLU | Spain | ukdpo@incubeta.com |
| Incubeta UK Limited | United Kingdom | ukdpo@incubeta.com |
| Incubeta US Corp | USA | ukdpo@incubeta.com |
| Maze-One.com BV | Netherlands | ukdpo@incubeta.com |
| Panalysis Pty Ltd | Australia | ukdpo@incubeta.com |
| Persuasion Technologies Pte. Ltd | Singapore | ukdpo@incubeta.com |
| Persuasion Technologies Sdn. Bhd | Malaysia | ukdpo@incubeta.com |
| RocketSource, LLC | USA | ukdpo@incubeta.com |
13. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
14. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at UKDPO@incubeta.com or by mail using the details provided below:
Incubeta UK Limited, 14th Floor, The Bower, 207-211 Old Street, London, EC1V 9NR, United Kingdom
Last updated: October 2026
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.