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L'Oréal

Aligning Global Agency Structure

175%
Increase in Market Adoption
85%
Task Adoption Rate
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About this case study

Industry
Beauty / Health / Pharma
Market
Global
Approach
Generative Growth
Capabilities

Challenge Overcome

L’Oréal were able to realign their global agency structure – breaking down communication complexities across their business.

Approach Taken

L’Oréal turned to their trusted partner of four years, Incubeta, to help create synergy across brands and regions. By crafting a gamified Multi Agency Activation (MAA) program, L’Oréal could build a consistent global governance approach.

Value Delivered

L’Oréal executed a global approach to governance – establishing clear roles and responsibilities for every business unit or agency partner, ensuring mutual support and contribution to organizational success. As a result, L’Oréal saw a 175% increase in market adoption – scaling across 19 markets in just 12 months, with a 85% Task Adoption rate.

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